Shipping & Returns
SHIPPING
We proudly offer shipping to Canada and the U.S.A. with the exception of Hawaii, Alaska, and Puerto Rico.
Enjoy Free Standard Shipping on orders over $79 (excluding discounts/promotions and tax). For all other orders, a shipping rate will be applied at checkout based on your delivery address.
Please note that your parcel will be shipped within 5-7 business days. If the carrier is unable to deliver your package because nobody is home, kindly reach out to the carrier with the tracking number provided to you at the time of your order. If no action is taken and the carrier returns your order, we will reimburse you for the products, excluding the shipping charge.
We do not ship to PO Boxes or APO/FPO addresses at this time.
CANCELLATIONS
To prioritize the timely delivery of your package, we are currently unable to accommodate order cancellations.
RETURNS
Our Return Policy
We handle returns on a case-by-case basis with the ultimate goal of making our customers happy. We stand behind our goods and services, and want customers to be satisfied with them. We’ll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We apply refunds to the tender with which returned items were purchased.
Need to make a return? You can print your own prepaid label, get a QR code to use at eligible FedEx or Canada Post locations by following this link. Please be sure to pair the item with the correct package and label. Items sent to us by mistake, with the wrong label, or that do not meet our return criteria won’t be returned to you or refunded.
We accept returns on unopened & unused, or gently used perfumes within 30 days of delivery—just enough for a few test sprays. All items must be returned with their original packaging. Discovery sets, samples, and sale items are final sale.
All returns will be inspected by our warehouse team upon receipt. Items returned with substantial damage or without original packaging will not be refunded.
Please note: If an order is shipped to a third-party shipping company or freight forwarder, we cannot be held responsible for any loss, damage, delays, or other issues that may arise due to actions by the customer or the shipping company.
Thank you for supporting our clean, conscious fragrances!
Start your return online
Ship your items with the prepaid shipping label that we’ll email to you to print at home.
No printer? Show your QR code at an eligible FedEx or Canada Post location and they’ll print a shipping label for you.
Returns are processed in 8-12 business days and refunds can be expected 3-5 business days after processing.